ze999 Privacy Policy

ze999 is committed to protecting the privacy and personal data of all individuals who interact with our Platform, including registered players, prospective players who browse the ze999 website, and individuals who contact our support team.

This Policy has been prepared with Pakistani players in mind. ze999 serves a predominantly Pakistani user base, with players located across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other major cities. We understand that trust is the foundation of any online service, and we are fully committed to being transparent about how we handle your personal information.

This Policy covers:

• What categories of personal data ze999 collects from you
• The purposes for which we use your personal data
• The legal grounds on which we rely to process your data
• Who we may share your data with and under what circumstances
• How long we retain your personal data
• The rights you hold over your personal data and how to exercise them
• How to contact ze999 regarding any privacy-related matter

For the purposes of this Policy, ze999 acts as the data controller in respect of the personal data of its registered players and website visitors. This means ze999 is the entity that determines the purposes for which, and the means by which, your personal data is processed.

ze999 operates the Platform under its internationally recognised gaming compliance framework. All data processing activities undertaken by ze999 are carried out in accordance with applicable data protection principles, including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

ze999 collects personal data across several categories depending on how you interact with our Platform. The table below summarises the main categories of data we collect:

ze999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data, except where strictly required by applicable gaming compliance or anti-money laundering obligations (for example, recording self-exclusion requests constitutes processing data about problem gambling status, which ze999 handles with the highest level of care).

ze999 collects personal data through the following means:

• Direct submission: When you register a ze999 account, complete KYC verification, make a deposit or withdrawal, contact our support team, or interact with any form on the Platform, you directly provide us with your personal data.
• Automated collection: As you navigate the ze999 Platform, we automatically collect Technical Data and Usage Data via cookies, web beacons, server logs, and similar tracking technologies. This happens whether or not you are logged into your ze999 account.
• Third-party sources: ze999 may receive data about you from third-party identity verification providers (for CNIC and document checks), payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard), fraud detection services, and where legally required, regulatory or law enforcement bodies.
• Publicly available sources: In some circumstances, ze999 may consult publicly available databases as part of our AML and fraud prevention screening obligations.

ze999 uses your personal data only for legitimate, clearly defined purposes. The primary purposes for which ze999 processes your personal data are as follows:

• Account management: To create, maintain, and administer your ze999 player account, including verifying your identity, processing deposits and withdrawals, and managing account security.
• Service delivery: To provide you with access to ze999's full range of gaming and sports betting products, including cricket betting, live dealer casino games, slots, fishing games, and the Aviator game.
• KYC and AML compliance: To verify your identity, confirm your age (21+ requirement), screen against sanctions lists, and detect and prevent money laundering, fraud, and other financial crime in accordance with our gaming compliance obligations.
• Payment processing: To process your deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, bank transfer, USDT, etc.) and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve complaints, and provide technical assistance through our live chat and email support channels.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling, to enforce self-exclusion requests, to apply deposit and session limits, and to fulfil our responsible gaming obligations.
• Platform improvement: To analyse usage data in order to improve the functionality, performance, and user experience of the ze999 Platform.
• Marketing communications: Where you have opted in to receive marketing from ze999, to send you promotional emails, bonus offers, PSL season promotions, and other relevant ze999 updates. You may opt out of marketing communications at any time.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bot activity, and other security threats to the ze999 Platform and its players.
• Legal compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from regulatory authorities and law enforcement agencies.

ze999 processes your personal data on one or more of the following legal grounds:

• Contract performance: Processing is necessary to perform our contract with you — i.e., to provide you with ze999 gaming services, manage your account, and process your transactions.
• Legal obligation: Processing is necessary to comply with legal and regulatory requirements applicable to ze999 as a licensed gaming operator, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: Processing is necessary for ze999's legitimate business interests, including fraud prevention, platform security, and improving our services, provided these interests do not override your own rights and freedoms.
• Consent: Where ze999 relies on your consent as the legal basis for processing (for example, for marketing communications or the use of non-essential cookies), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

ze999 will never sell your personal data to unaffiliated third parties for their own commercial marketing purposes. We may, however, share your personal data with the following categories of recipients for the purposes described in this Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, USDT wallet services, and other payment partners — solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers who assist ze999 in verifying CNIC documents, proof of address, and liveness checks as part of our onboarding and ongoing compliance obligations.
• Fraud and AML screening services: Specialist providers who help ze999 screen transactions and player profiles against sanctions lists, politically exposed person (PEP) databases, and fraud watchlists.
• Technology and platform providers: Cloud hosting providers, data centre operators, game content providers, and platform software vendors who process data on ze999's behalf under strict data processing agreements.
• Regulatory authorities and law enforcement: Where ze999 is required by law, court order, or regulatory direction to disclose personal data to a government body, regulatory authority, or law enforcement agency, we will comply with that obligation. Where legally permissible, we will notify you of such disclosure.
• Professional advisers: Lawyers, auditors, accountants, and compliance consultants who are bound by professional confidentiality obligations and who assist ze999 in meeting its legal and governance obligations.

ze999 operates as an internationally licensed online gaming platform, and some of our technology partners and service providers are located outside Pakistan. As a result, your personal data may be transferred to, stored in, and processed in countries other than Pakistan.

When ze999 transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data, including:

• Transfers only to jurisdictions that maintain an adequate level of data protection as assessed under applicable compliance standards.
• Where required, the use of standard contractual clauses or equivalent data transfer mechanisms that impose data protection obligations on the recipient.
• Technical security controls (encryption in transit and at rest) that apply to all international data transfers regardless of destination.

By registering a ze999 account and using the Platform, you acknowledge and consent to your personal data being transferred, stored, and processed internationally as described in this section.

ze999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to retain it by applicable law or regulation. The following general retention periods apply:

Upon the expiry of the relevant retention period, ze999 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

ze999 uses cookies and similar tracking technologies on the Platform to ensure its proper functioning, to understand how players use the Platform, and to deliver a personalised gaming experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the operation of the ze999 Platform, including maintaining your login session, processing transactions, and applying your account security settings. These cookies cannot be disabled without affecting the functionality of the Platform.
• Analytics cookies: Used to collect aggregated, anonymised information about how players navigate the ze999 Platform — such as which pages are visited most frequently and where players encounter errors. This data helps ze999 improve the Platform.
• Functional cookies: Used to remember your preferences, such as language settings and preferred payment methods, to provide a more convenient experience on return visits.
• Marketing cookies: Used where you have consented, to track your interaction with ze999 promotional content and to help us deliver relevant bonus offers and promotions. These can be disabled via your browser settings.

As a ze999 player whose personal data we process, you hold the following rights in relation to your personal data. To exercise any of these rights, contact ze999 at [email protected] with the subject line "Data Rights Request":

ze999 will respond to all valid data rights requests within 30 days. In cases of complexity or volume, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. ze999 does not charge a fee for responding to data rights requests unless a request is manifestly unfounded or repetitive.

ze999 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the ze999 Platform.
• Encryption at rest for all personal and financial data stored on ze999 servers.
• Multi-factor authentication (MFA) available on all ze999 player accounts to prevent unauthorised login.
• Role-based access controls limiting ze999 staff access to personal data strictly to those with a legitimate operational need.
• Regular security audits and penetration testing of the ze999 Platform infrastructure.
• Automated intrusion detection systems monitoring for suspicious access patterns in real time.
• Secure data centres with physical access controls, CCTV, and environmental safeguards.

While ze999 takes every reasonable precaution to protect your data, no internet-based system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ze999 will notify you and, where required, the relevant regulatory authority within the timeframes stipulated by applicable law.

The ze999 Platform is strictly intended for individuals who are 21 years of age or older. ze999 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the ze999 account registration and KYC process.

If ze999 discovers or has reason to believe that personal data has been collected from a person under 21, we will immediately and permanently close the relevant account, void all gameplay activity conducted during the underage period, and securely delete all personal data associated with that account to the extent permitted by applicable law.

If you are a parent or guardian and believe that your child (under 21) may have submitted personal data to ze999, please contact us immediately at [email protected] with the subject line "Underage Account Report" so that we can take prompt corrective action.

ze999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, ze999 will update the "Last Updated" date at the top of this document and, where the changes are significant, notify registered players via email to their registered address or via an on-platform notification.

Your continued use of the ze999 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how ze999 protects your personal data.

If you do not agree with any changes to this Policy, you should stop using the ze999 Platform and may request account closure by contacting us at [email protected].

For any questions, concerns, or requests relating to this Privacy Policy or ze999's handling of your personal data, please contact the ze999 Data Protection team using the details below:

• Email: [email protected] (plain text — copy and paste into your mail client; do not click)
• Subject line for privacy requests: "Privacy Request" or "Data Rights Request"
• Live Chat: Available 24/7 via the ze999 Platform dashboard after login

ze999 aims to acknowledge all privacy-related correspondence within 2 business days and to resolve requests within 30 days. For urgent matters, please use the live chat function for an immediate response from our support team.